When a project is over, how can a team do a successful post-mortem without defensive finger-pointing?

Doing a post-launch post-mortem is one of my favorite things to do as a designer because it’s quickest and cheapest way to learn/grow. I’ve noticed a few post-mortem sessions become accusatory or just downright awkward because of the way in which they’re conducted. They definitely don’t have to be. A few things to keep in mind when discussing a project during a post-mortem: be direct & concise when providing feedback, focus on learnings rather than regrets, talk about the project & its attributes as opposed to individuals, i.e., don’t make it personal.

Be direct & concise when providing feedback

Focus on learnings instead of regrets

Talk about the project & its attributes as opposed to individuals

Designer of many things. Currently, Head of Design at Unmind. Creating a community for dog lovers — Dear Genie.

Designer of many things. Currently, Head of Design at Unmind. Creating a community for dog lovers — Dear Genie.